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Return & Refund Policy

Last updated: August 24, 2026

We want you to be happy with your purchase. Please review the following Return & Refund Policy before placing your order.

1. Returns

Personalized & Custom-Made Items

All personalized and custom-made items are final sale and are not eligible for return or exchange due to personal preference, change of mind, or incorrect size selection.

However, if your personalized or custom-made item arrives defective, damaged, or incorrect, please contact us and we will work with you to provide a replacement or refund.

Non-Personalized Items

Non-personalized items may be returned within 14 days of delivery, provided that the item:

  • Is unused and unworn;

  • Is in its original condition;

  • Is returned in its original packaging; and

  • Has not been damaged or altered by the customer.

Returns that do not meet these requirements may be refused.

2. Incorrect Size

Customers are responsible for selecting the correct size when placing an order. Please carefully review our size guide before completing your purchase.

We are not responsible for incorrect size selections made by the customer.

For example, if you ordered a size 6 ring but intended to order a size 7, this is considered a customer-selected sizing error and is not eligible for a free replacement or refund.

Incorrect Size Sent by Us

If we sent you a different size from the one you ordered, please contact us.

For example, if you ordered a size 7 ring but received a size 6, we will, at our discretion, provide a replacement or refund at no additional cost to you.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

To help us resolve the issue, you may be required to provide clear photos or videos showing:

  • The item received;

  • The defect or damage;

  • The packaging, where applicable; and

  • Any other information reasonably necessary to verify the issue.

We will review the information provided and, if the claim is approved, offer an appropriate resolution, which may include a replacement or refund.

4. Return Shipping

Returns Due to Customer Preference

If a return is requested because of personal preference, a change of mind, or an incorrect size selected by the customer, the customer is responsible for the return shipping costs.

Defective, Damaged, or Incorrect Items

If the item is defective, damaged, or incorrect due to an error on our part, we will provide an appropriate resolution at no cost to the customer, subject to approval of the claim.

5. Return Authorization

Please contact us before sending any item back.

Do not send a return to our address without receiving prior approval and return instructions from us.

Unauthorized returns may not be accepted or processed.

To request a return, please contact us with your order number and the reason for your return. For defective, damaged, or incorrect items, please include clear photos or videos of the item.

6. Condition of Returned Items

Returned items must meet the applicable return requirements stated in this policy.

We cannot accept returns that:

  • Show signs of wear or use;

  • Have been damaged through customer handling;

  • Have been altered, modified, or customized by the customer;

  • Are missing their original packaging when original packaging is required;

  • Are returned without prior approval; or

  • Otherwise fail to meet the conditions of our return policy.

7. Refunds

Personalized & Custom-Made Items

Refunds for personalized or custom-made items are only available when the item is determined to be defective, damaged, or incorrect.

Non-Personalized Items

For approved returns of non-personalized items, refunds will be processed after the returned item has been received, inspected, and approved.

We reserve the right to refuse a refund if the returned item does not meet the requirements of this policy.

8. Refund Processing Time

Once an eligible return has been received and approved, refunds are typically processed within 7–14 business days.

After we issue the refund, the time it takes for the funds to appear in your account may vary depending on your payment provider, bank, or financial institution.

9. Non-Refundable Items

The following items are not eligible for return or refund, except where the item is defective, damaged, or incorrect as described above:

  • Personalized or custom-made products;

  • Clearance or final-sale items;

  • Items returned without prior approval;

  • Items showing signs of wear or damage caused by customer handling; and

  • Items ordered in the wrong size by the customer.

10. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us before sending the item back.

Please include:

  1. Your order number;

  2. The reason for your return or refund request; and

  3. Clear photos or videos if the item is defective, damaged, or incorrect.

We will review your request and provide further instructions if your return or refund is approved.

11. Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact our customer service team through the contact information provided on our website.

Please do not send items back before receiving return instructions from us.

By placing an order with us, you acknowledge and agree to the terms of this Return & Refund Policy.